faq by hmknives

FAQs

What Shipping Methods Are Available?

DHL, FedEx, & USPS are the Shipping Channels we used to send your package. Mostly we rely on DHL due to their nice services. International Delivery can take 7-10 Business Days to reach to your destination. All shipments must be delivered to the shipping address entered on the order.

How Do I Track My Order?

You can track your shipment using our website page which is very easy to operate. We are sending you a link to track your shipment after your order is confirmed.

How Long Will it Take To Get My Package?

Once your payment received in our Paypal account we will make your product ready to dispatch within 3-4 days. Please keep in mind that delivery times can vary depending on the origin/destination from 5-7 days for major countries and up to 20 days for countries with long distances.

Do I Need An Account To Place Order?

You can place an order as a guest without having to register an account. We still need to take a few details from you so we can process the order, like your email and address. But that’s just so we know where to send your order. Creating an account gives you some options such as a dashboard to view order history, saved payment details and saved wish list easily.

How Should I to Contact if I Have Any Queries?

We have support team to handle your inquiries and complaints. You can reach us through Phone call, Whatsapp, contact form or Email Address to discuss about your inquiry or issue.

Do I Need an Account to Place an Order?

You can place an order as a guest without having to register an account. We still need to take a few details from you so we can process the order, like your email and address. But that’s just so we know where to send your order. Creating an account gives you some options such as a dashboard to view order history, saved payment details and saved wish list easily.

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